Frequently Asked Questions
Everything you need to know about your Snag order
How do I determine my correct size?
We provide a comprehensive size guide on each product page. Our fits are true to size, but if you are between sizes, we recommend sizing up for a more relaxed fit.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a domestic return.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Where are your clothes manufactured?
Snag is committed to ethical manufacturing. Our garments are produced in certified factories that ensure fair wages and safe working conditions for all employees.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery dates are calculated at checkout based on your specific location.